Changes to the privacy notice & your duty to inform us of changes

This privacy notice was last updated on 22nd May 2018.
It is important that the information we hold for you is complete, correct and up to date. Please keep us informed of any updates to your personal data.

How we collect your personal data

Your personal data is collected in various forms
·Reddish Joinery receive email and telephone enquiries regarding products we supply
·using our on line web forms
·collecting information from showroom visits

Any email enquiry will be dealt with by way of return email requesting more information or confirming an appointment to visit a property. If no reply is given by the customer then the details originally sent in as an enquiry will be deleted from our system and no further correspondence will happen.

What we collect and how we use your personal data

·Any customer wishing to have a site visit from one of our representatives will have their name and address manually stored into our lead book with their name, address, phone number, email and details of what work they want to have carried out.
·The lead book is a hand written document that stays within the offices of Reddish Joinery at all times. A copy of the lead book is held at our Sale branch for good working practice. The lead books are held at the company for 2 years for reference as customers do often come back after a long time.

How long we will use your personal data

·Once a customer has decided to go ahead with Reddish Joinery then paperwork will be drawn up with their details. The paperwork will be stored on file at Reddish Joinery for 12 years (2 years past guarantee period) as it contains vital project info for the customer.
·Only customers that have purchased goods and services have their name, address, email address and project details stored at Reddish Joinery.

Sharing your data

In order for Reddish Joinery to comply with current Window and Door regulations we must register your details with FENSA (Fenestration Self Assessment Scheme) who in turn send a FENSA Certificate directly to the customer.

Rights for individuals

You have a right to the following and may request information relating to the below rights by telephone on 0161 432 7682 or email office@reddishjoinery.com
·Right of access – you may obtain a copy of the data we hold for you
·Right to Rectification – update inaccurate data we hold for you
·Right to Erasure – you may request for your personal data to be erased from our systems. If you require this, we will do so as soon as possible. To allow us to keep the details of the products used on your contract for future service/guarantee requirements we will retain your name.
·Right to Restrict Processing
·Right to Data Portability
·Right to Object

If you require any further information please contact the data protection office via telephone 0161 432 7682 or office@reddishjoinery.com

Just want to say thank you for the excellent job on our bi-fold conservatory doors. The team that came here were helpful, polite explained clearly what they were going to do and tidied up after themselves- very pleased with the result - thank you

John | Didsbury

I approached Reddish Joinery to replace windows on a house we were renovating. Lee was professional, honest and made me feel like he couldn’t do enough. The quality of the finished job was amazing, and we've already booked them for phase two of our renovation.

| Tyldesley

Just wanted to say how thrilled we are with the front door. Looks gorgeous!! Also great door fitters!

Customer | Reddish

After meeting Lee and Caroline we decided to use Reddish Joinery to replace all of our windows and doors in our Edwardian property. They were professional and very nice people, who made us feel very comfortable and confident in their work. Reddish did everything they said they would do, their attitude and work ethic is exemplary and we would recommend them to anyone.

Richard and Alex Caplan | Hale

Reddish Joinery was recommended by 2 sets of neighbours. We are so glad we used them. The service from start to finish was excellent. The director gave really good advice on replacing our old Victorian-style windows with similar wooden ones. Reddish Joinery virtually matched them including replacing the leaded-light windows. The office staff were very efficient. The fitters were extremely professional and ensured that no damage was caused to the interior decoration or external. We would highly recommend Reddish Joinery.

We are so so happy with our orangery! Reddish have done a fantastic job from start to finish. The quality is excellent. The communication throughout has been good. Would happily recommend them.

Suzannah Royal |

Every stage of our orangery build was met expertly and professionally. Nothing was a problem for them, and they went the extra mile to make sure everything was perfect for us. The orangery was completed on time, and we could not be happier with it. Lee and his team are amazing, and we highly recommend them.

Sue Gibson |

We commissioned Reddish Joinery to remodel our front door space and to make and fit a bespoke Accoya wood door. We are literally thrilled with the end product; it looks and feels quality and the colour and glazing is gorgeous. Highly recommended!

Sally Keen |

Oak bi-folds were made in record time to fit around a draughty winter building schedule. Very much appreciated and the whole team impressed us from start to finish. We’re so grateful.

Charlene Bernadette Barker |

Can thoroughly recommend Reddish Joinery. They've just replaced an old bay window, are excellent fitters, are very friendly, efficient and cleaned up after themselves. We've had most of our windows and front door replaced by Reddish Joinery and have recommended them to friends and family.

Pete Kidd |

I cannot praise the work of Reddish Joinery enough! Especially Lee, Phil and Ashley who have provided a top-class product with excellent customer service. I’m now the proud owner of an excellent Orangery that has far exceeded our expectations. Highly recommended and would use again without hesitation

Gillian Sutton |

A second lot of beautiful windows we have had fitted by Reddish Joinery. They were able to encapsulate our original stained glass and reproduce our bay windows to preserve the look of our house while keeping us warm. Fantastic service from the whole team. Would highly recommend

Patricia Wong |

Reddish joinery made a conservatory to complement our white cottage. From the start making helpful suggestions to the end of the process finishing off the snagging they were a pleasure to deal with on time and on budget. Delighted with the results would have no hesitation in recommending Reddish Joinery.

Gill No |

Great experience dealing with Reddish Joinery. Tony and Dean have done a great job fitting our windows and we are delighted with the result. Would definitely recommend this firm.

Karl Chartres |

Reddish joinery fitted my Accoya windows and doors, great workmanship, the fitters were polite, clean and tidy. A great local company

Wayne Ratcliffe |

Reddish fitted our new front door today. It looks stunning. The sales team, the office team and the fitters were great, helpful, and great to deal with. Can’t fault anything about this company or the service. They even stayed in touch during the last few weeks of lockdown....

Nigel Bielby |

Exquisite workmanship. I couldn't recommend these guys enough. Fantastic customer service, Lee and Caroline are really great to work with. First Class Company.

Matt Knott |

Highly recommend this company, quality products, and great service and I will be using them again

Luke Sugden |

20 years ago, Reddish Joinery built our last conservatory. So, when we moved we asked them again! And we are totally thrilled to bits with the result!! It’s stunning!

Yvonne Martin |

I’ve recently bought a new timber door from Reddish Joinery, they were professional at every point. The finished piece is exquisite, so nice in fact two people have knocked on to ask where it’s from!

Natalie McEvoy |

Reddish Joinery has recently completed our Orangery and the whole experience has been an absolute pleasure. From Tony the salesman, Ash and Lee the builders and fitters, Nick the electrician, Paul and Kate the plasters and anyone else I have overlooked. We were kept informed at each stage of who would be on-site and the time they would arrive. Everyone was courteous and helpful when we had queries. Without a doubt, this is an incredible team of tradesmen and women who are client-centric, focused on professionalism and delivering the perfect job. Lee and Caroline, you have a team to be proud of

Karen Desai |

Great team at Reddish Joinery! Love that it is family-owned & run, and a local business. Competitive quote. Loving my new door! Now saving up for the windows. Thanks Lee and team!

Sarah Ward |

Privacy Policy